The City of Ventura implemented a new ERP system to replace an aging custom solution. In spite of following a thorough selection process and choosing an experienced vendor, the resulting solution did not meet their business needs. The project faced numerous internal and external challenges.
Enable worked with Ventura to improve the situation and assigned resources with decades of experience providing local government solutions. Our team of experts partnered with the City and the vendor to improve or re-implement the current solution, complete the implementation of remaining modules, and provide guidance in developing software enhancements which better tailored the solution to the City’s needs.
As a result, staff has become more engaged and less frustrated, trust is being rebuilt and the City is beginning to realize the efficiencies promised by the new software.
Myself, as well as the IT Enterprise Applications Team, have found Enable’s service delivery to be reliable, responsive, and professional. Their knowledge of our system and enterprise resource planning concepts have been instrumental in supplementing our internal staff and rolling-out successful ERP solutions to our users. We trust Enable to work alongside our technical and functional teams to build strong, effective, and well-documented solutions. I highly recommend their services.Helen Miller, Ventura IT Manager